Desktop Computing Support

The goal of the desktop support team is to provide MPC staff and faculty with an optimal desktop computing environment. This involves setting up new computers, installing and maintaining software, and maintaining computer hardware.

The highest priority of Desktop Support is rapid response to computer malfunctions. When a computer problem cannot be repaired immediately, desktop support staff supply a replacement computer. The team responds to trouble tickets within minutes during normal business hours, and can also respond to emergencies that take place on weekends and evenings.